Claims Settlement Agencies Limited
We are a specialist independent Third-party administrator based in Hadleigh, Essex. Registered & regulated by the Financial Conduct Authority.
For the last 30 years CSA have been providing bespoke services for some of the UK’s largest insurers, underwriting agencies & brokers.
Our operation is made up of over 50 experienced staff with an average service of 10 years plus. This demonstrates that we are not only a great company to work with but also great to work for.
Today, CSA is led by an experienced team which combines customer focus, high quality service values & an unbeatable passion for the job in hand.
This is what makes us one of the market-leading claims handlers and customer service providers.
Meet the Team
Scott has worked within the insurance claims arena since the early 90’s.
After joining CSA in 1997 Scott has helped grow the business to become a market leading TPA focused on innovative solutions, modern practices and ensuring the business is fresh & agile.
Scott is an avid Gunners fan and when not in the office it is likely he will be catching some rays in his favourite Dubai getaway.
Head of Business Services
Simon has been working within the accident and health industry since 2010 & joined our team in October 2019. Throughout Simon’s career he has worked within a claims, underwriting & operational environment.
Simon now works within the management team here & is responsible for managing the day to day performance of our partners, clients & customers.
In a previous life Simon worked as a full-time chef & still enjoys rustling up a good meal in the kitchen.
Head of Operations & MI
Joanne is one of our longest-standing employees and joined us in 1997.
Having been in the insurance industry since 1991, Jo is extremely knowledgeable of all aspects within the Accident and Health arena.
Jo is responsible for all operations & data management within the business. She also provides support to the Head of Claims.
Outside of work Jo is an animal lover and, on most weekends, spends it with her Cats & flock of sheep.
Head of Claims
Alison head ups our fast-paced claims unit and has been part of the team since 2002.
She has a wide knowledge of Travel, Personal Accident & Wedding claims along with a strong understanding of the ever-changing market.
In Alison’s free time she loves long walks with her family & two lively dogs.
Head of Complaints
Claire has worked in the insurance industry for over 15 years & has a claims and customer centric experience base.
Claire joined us in 2016 and heads up our complaints department. Before joining our team, Claire enjoyed a variety of roles within accident and health insurance.
Outside of work Claire focuses her time on her young family and enjoys socialising with friends.
Head of Administration
Anthony joined the team in January 2016 and looks after our busy administration team.
Over the years Anthony has enjoyed a selection of roles and brings with him a strong customer focus, an eye for detail & a wealth of knowledge for all things claims.
In his spare time Anthony has a strong passion for music and has skied throughout most of Europe which gained him level 2 ski instructor qualification.
Call Centre Team Leader
Jayne heads up a section of our vibrant call centre specializing in mid to high net worth travel products.
Before joining us, Jayne spent much of her working life within the financial sector before changing direction and joining our team.
Outside of the office Jayne loves spending time with her family, especially her grandchildren.