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- Robust Anti-Fraud Tools protecting genuine customers and the insurers bottom line.
- Dedicated Recovery Team focused solely on assessing cases for potential recovery and subrogation
- Experienced Complaints Resolution Team adhering to both FCA regulation and Lloyds Of London processes.
- Multiple Classes of Claims Handling:
- Accident & Health
- Corporate & Leisure Travel
- Employee Benefits
- Wedding Insurance
- Personal Accident Cover including:
- Employment Sickness Benefit
- Permanent & Temporary Disability Claims
- Military, Police & Federation Protection
- Event Cancellation
- Financial Failure Cover
- Tour Operator Protection
- Schools & University Cover
- Collision Excess Waiver protection
- Over 50 Customer Facing Staff with extensive experience within the finance & insurance sector.
- White Label Branding with Customisable Question Sets.
- Mobile and Tablet Optimised.
- Intelligent Questioning with Auto-Results.
- Available 24/7, 365:
- Support Phone Line and Live Chat Available
- No Claims Forms Required
- Two Full Time Nurse Practitioners
- In-depth Medical Assessments carried out.
- Customisable Sales Journey.
- On-line, Off-line or Blended
- Expert Systems Available
- End-to-end Call Centre Services open Monday to Saturday.
- Customer service calls, emails and post
- Latest Telecoms Systems allowing effective call management and personalised solutions
- Back Office Services Include (but not limited to):
- Sales/Advice
- Employee Benefit Help Desk
- Warranty sales/support
- Website IT assistance/support
- Customer mailings
- Consistent Quality Assurance Results.
- Full call monitoring and MI
