Expert Claims Handling

  • Robust Anti-Fraud Tools protecting genuine customers and the insurers bottom line.
  • Dedicated Recovery Team focused solely on assessing cases for potential recovery and subrogation
  • Experienced Complaints Resolution Team adhering to both FCA regulation and Lloyds Of London processes.
  • Multiple Classes of Claims Handling:
    • Accident & Health
      • Corporate & Leisure Travel
      • Employee Benefits
      • Wedding Insurance
    • Personal Accident Cover including:
      • Employment Sickness Benefit
      • Permanent & Temporary Disability Claims
    • Military, Police & Federation Protection
    • Event Cancellation
    • Financial Failure Cover
    • Tour Operator Protection
    • Schools & University Cover
    • Collision Excess Waiver protection
  • Over 50 Customer Facing Staff with extensive experience within the finance & insurance sector.

White Label eClaims Portal

  • White Label Branding with Customisable Question Sets.
  • Mobile and Tablet Optimised.
  • Intelligent Questioning with Auto-Results.
  • Available 24/7, 365:
    • Support Phone Line and Live Chat Available
  • No Claims Forms Required
    • Online evidence Upload

Bespoke Medical Screening

  • Two Full Time Nurse Practitioners
    • In-depth Medical Assessments carried out.
  • Customisable Sales Journey.
    • On-line, Off-line or Blended
  • Expert Systems Available

Back Office Sales, Administration and Support

  • End-to-end Call Centre Services open Monday to Saturday.
    • Customer service calls, emails and post
  • Latest Telecoms Systems allowing effective call management and personalised solutions
  • Back Office Services Include (but not limited to):
    • Sales/Advice
    • Employee Benefit Help Desk
    • Warranty sales/support
    • Website IT assistance/support
    • Customer mailings
  • Consistent Quality Assurance Results.
    • Full call monitoring and MI

 

Our Partners

Alpha Underwriting
AmTrust
Astrenska
Avid Insurance Services
Campbell Irvine Insurance
Canopius
Chubb
ERV
Healix Group
HCC
Hiscox
Millstream Underwriting
Prosight
Solid
Travel & General Insurance Services
Travellers Choice
UK General Insurance Group