Please note: Due to the Coronavirus aftermath, travel restrictions easing and severe disruption at airports and with airlines, we are seeing higher than usual claim volumes.
Unfortunately this is having an impact on claim handling times and we are experiencing some delays.

Responses are currently taking up to 6 weeks.

We’d like to thank you for your patience and the kindness shown towards our colleagues who are working hard to assist you despite these setbacks.  


Please complete the form below with your policy details and information about the travel you are claiming for.
When completed click on the ‘Download Claim Form’ button to continue, where you will be able to download and complete your required form(s).

Please note:  This is a Claim Form Download process that can be completed electronically or printed and returned by post. A claim form will NOT be posted to you using this process.