Welcome to the CSAL website

Claims Settlement Agencies Limited was established in 1990. We are an independent company providing specialist third party administrative services to the travel insurance industry.

Being independent allows us to operate freely without influence across a wide ranging client base proving us with an excellent insight and overview of the market place. Our clients include insurance companies, Lloyds underwriters, underwriting agencies and insurance brokers with whom we value and enjoy long term mutually beneficial business partnerships. As dedicated professional and experts in our field we take great pride and care in providing an excellent customer experience and delivering a professional service at all times.

Considerable investment in web enabled IT systems is a key part of our business strategy. Our tailored technology enables direct interaction with the customer leading to a more efficient claims handling service. It also allows analysis of our own key performance indicators and the provision of essential detailed management information to our clients.

You can download PDF versions of our claims forms here:

Personal Injury Claims Forms ( Non Travel) Travel Insurance Claims Forms




Claims Settlement Agencies Limited